Q: Is the payment one time or month to month?
A: The service has a monthly payment basis. You may buy 6 or 12 months package to save money.
Q: Is it possible to upgrade the subscription later?
A: Yes, click on "Choose" on your new plan and follow instructions.
Q: Is it possible to downgrade the subscription later?
A: Yes, contact our support to do it.
Q: Where to find a detailed comparison?
Q: What will happen to my SmartTrades when the subscription ends?
A: All your opened trades will process until closing. You won't be able to place any new trades.
Q: What will happen to my bots and deals when the subscription ends?
A: All your opened deals will process until closing. All your bots will stop and not open any new deals.
Q: Why is the PayPal not available for me?
A: It is available only for the monthly subscriptions.
Q: Why is the PayPal not available when upgrading?
A: If it is not available for the upgrade, try to cancel your recurrent subscription first.
Q: Will it auto renew?
Q: Where to cancel?
A: On the bottom of the page "My Plan" in the history table.
Q: Which coins are available?
A: At the time of writing we accept BTC, LTC, DASH, DCR, DOGE, ETH, ETC, EXP, QTUM, and USDT. You can check the actual list via opening the payment form.
Q: Is the required amount final? Does it include all the fees?
A: No, you should add all withdrawal and transfer fees on top to the requested amount.
Q: Can I pay from my exchange account?
A: Yes. You should add withdrawal fee to the requested amount in that case. Please check if your exchange is making withdrawals on time, no longer than an hour after submitting.
Q: My wallet or exchange does not allow entering all eight digits after the dot, what to do?
A: Send slightly more. For example, if the requested amount is 0.46987155 and you can specify only two digits after the dot, send 0.47.
Q: Can I make the payment in two or more transactions?
A: Yes, it's possible to make the payment in two or more separate transfers. It will finish as soon as you send the required amount in total.
Q: I sent less than the required amount for some reasons, what to do?
A: Send the remaining to the same address. If the amount is to small that you can't send it, you can transfer more.
Q: Is there any time limit?
A: Yes, so please make the payment as soon as possible after you get the address and amount. Limits are different for different coins, but until you make the transfer no longer than an hour after creation, you will be fine.
Q: What if my transaction doesn't finish on time?
A: When it finally finishes, you will get a refund letter with instructions on how to get your coins back from CoinPayments.
Q: I sent a partial amount, and the payment failed, what to do now?
A: Wait for a refund letter with instructions on how to get your coins back from CoinPayments
No answer? Contact our support, please.